Frequently Asked Question
Product
What material is your jewelry made of?
All our jewelry is crafted with 925 sterling silver as the base material, including our gold-plated styles. Every piece uses high-quality 925 silver core to ensure durability, safety, and long-lasting wear.
Is it safe for sensitive skin?
Yes, all our jewelry is hypoallergenic and nickel-free, making it safe and comfortable for sensitive skin. You can wear it daily without irritation or discomfort.
Will the jewelry tarnish or fade?
Our jewelry is tarnish-resistant with proper care. To keep its shine, avoid direct contact with water, perfume, sweat, and chemicals. With good care, it will stay beautiful for a long time.
How do I clean and take care of my jewelry?
Clean gently with a soft dry cloth after wearing. Store it in a dry, sealed pouch or jewelry box when not in use to avoid oxidation and scratches.
Do you offer different sizes?
Yes, we provide different sizes for rings. Please check the size guide on each product page for detailed measurements.
Delivery
How long does shipping take?
Order processing takes 1–3 business days. Worldwide shipping usually takes 7–15 business days after dispatch, depending on your location.
Do you provide a tracking number?
Yes, once your order is shipped, we will send you a tracking number so you can monitor your delivery status anytime.
How much is shipping? When is it free?
Standard shipping fees apply based on your location. We offer free worldwide shipping on all orders over $50.
Return & exchange
What is your return & exchange policy?
We offer free returns and size exchanges within 2 weeks of delivery. You might visit shipping & returns for more details. If you are not satisfied, we are happy to assist you.
How do I start a return or exchange?
Simply contact our customer service with your order number and reason. We will guide you through the easy return process step by step.
Do I need to pay for return shipping?
We offer free return shipping for quality-related issues and size exchanges within 2 weeks. For other returns, a small shipping fee may apply.
What should I do if my item arrives damaged or defective?
Please contact us with photos of the damaged item and packaging within 7 days of delivery. We will send you a replacement or full refund at no extra cost.
How long does it take to get my refund?
Once your return is approved, the refund will be processed within 3–5 business days. It may take 5–10 business days to reflect in your account, depending on your payment method.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), Google pay, and other popular regional payment gateways to provide a convenient and secure checkout experience for our global customers.
Is my payment information secure with Glintine?
Absolutely. We prioritize your security. All transactions on our site are protected by SSL (Secure Socket Layer) encryption technology, ensuring your personal and payment details are kept strictly confidential and safe.
For more information about SSL, you might visit "What is SSL"